Privacy Policy

Melli Bank PLC Privacy Policy


Melli Bank Plc. with its headquarters in London, United Kingdom, (‘the Bank’) is committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

The website is owned and operated by the Bank.

Information we may collect from you

We may collect personal information from you in the following ways:

  • When you make a phone call or send an e-mail to seek information about our services;
  • Recruitment and employment;
  • You have used our services or benefited from our services in any ways including but not limited to opening personal bank accounts, corporate bank accounts, taking a loan and other financial benefits;
  • Through our use of the Cookies on our website (please see the Cookies section below);
  • Through making an application to open an account even if the application has been unsuccessful and
  • Through making a job application even if this application has been unsuccessful.

If you take one of the steps mentioned above, we may collect and process personal information about you such as:

  • Your name, address, email address and other contact information;
  • Records of your correspondence with us, if you have contacted us;
  • Health data for staff members and job candidates;
  • Equality and diversity data for staff members and job candidates;
  • Financial information for account holders and prospective account holders;
  • Nationality for account holders and job applicants;
  • Qualifications and training for current and prospective staff;
  • Next of kin details of staff members;
  • Details of your visit to the website;
  • Multimedia files such as photographs and video footages for staff members and visitors to our offices;
  • Any other information provided to us when you contacted us or when you have made an application to us.

Sharing Your Information

We never buy personal data from third parties or trade data with other institutions. However, there are times when we have to report to our regulators or other relevant bodies and enclose details of your relationship with us. This is in line with the Bank’s legal obligation as a regulated financial institution. Also, in compliance with regulatory ‘Know Your Client’ procedures and ‘Client Due Diligence’, we may share your information with Third Parties to confirm the credibility of your identity, application form and documents. Others such as Crime Prevention Agencies may share your information with us, either upon our request or on a voluntary basis. We only share your data with Third Parties when a legal obligation arises. When we receive your data from Third Parties, we may act on such information due to our legal obligations and our legitimate business interest.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, our servers in the UK. It may also be processed by persons operating in the EEA who work for us or an organisation we have instructed. If we do send your personal data outside the EEA we will take steps to ensure that the recipient implements appropriate measures to protect your information. Our Hong Kong branch located outside of the EEA have their servers based in the UK. Therefore, data of our Hong Kong customers are kept within the boundaries of the General Data Protection Regulation countries.

Uses made of the information

We will process any of your personal data, in accordance with our obligations under applicable data protection laws and regulations, for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services. If, at any time, you do not wish to receive further information about us and our services, contact us at

How long we keep your information

We retain the personal data processed by us in a live environment for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation).

In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.

Disclosure of your information

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of Melli Bank Plc., or others. This includes exchanging information with other organisations for the purposes of Safeguarding, Health and Safety, Crime Prevention, Anti- Money Laundering, Anti-Bribery, Ant-Corruption or other statutory regulations we have to comply with.

Your Rights

a. Right to Object

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

b. Right to Erasure (Right to be Forgotten)

You may ask us to remove your information from our systems and databases upon ceasing your relationship with us as a customer or a staff member. We will keep your information for as long as we have a legal and/or regulatory obligation and remove your data after such time is passed. We will write to you to inform you that we have actioned your request.

c. Right to Access and Right to Portability

You are entitled to know what information the Bank holds about you. You could send your request to us in writing to: for the bank’s customers; and to for the bank’s employees and ex-employees. We endeavour to respond to your request for information within 30 days. We may ask you to provide us with identity documents to verify your identity prior to proceeding with your request. You can choose how you wish to receive copies of your data.

IP Addresses

Melli Bank may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.


Melli Bank’s website may use cookies to record visits to the website. This helps us to improve the website and provide you with a good experience when you browse the website. Please see our Cookies Policy for more information.

Changes to Melli Bank’s Privacy Policy

This privacy policy was last updated on 16th November 2018. Melli Bank reserves the right to vary this privacy policy from time to time. Such variations become effective on posting on this website. Your subsequent use of this website or submission of personal information to will be deemed to signify your acceptance to the variations.


Questions, comments and requests regarding this privacy policy should be addressed to

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to in respect of bank’s customers or to in respect of bank’s employees or ex-employees, and addressed to the Head of Compliance, Ms. Helen Cai. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website

If you need further information about Melli Bank Plc. and how we manage your personal data please visit:

  • Our Cookies Policy
  • Contact us page where you can contact our individual departments and centres and enquire about their Fair Processing Notices/Privacy Statements